Portal FAQs

When someone from the JRCERT sends you an e-mail, and the JRCERT does not receive an undeliverable response, the e-mail has been received by your organization. If you are not receiving the e-mail in your Inbox, check your spam or junk folder. If it is not there, refer the problem to your I.T. department and let them know you are not receiving e-mails from the JRCERT.

With the launch of our new AMS portal in June 2022, the username is no longer specific to your program.  Usernames are now the email address that the JRCERT has on file.  If you are using the new portal for the first time, you will need to click on the Forgot your password? button and follow the instructions to create a password. If you have trouble logging in, email mail@jrcert.org or call 312.704.5300 for additional assistance.

Click here to see a list of items to gather when collecting information for a new clinical setting in the portal.

You can reset your password as many times as you like.

1. Click on “Forgot your password?” on the AMS login screen.  This will take you to the Forgot your password? screen.
2. From the Forgot your password? screen, type in your email address and click on “Send.” After you click “Send,” you will be notified to check your email to reset your password. A new email will be sent with a link to the Password Reset screen.
3. From the “Password Reset” email, click on the word “Reset Password” link. This will take you to the Password Reset screen. If you don’t receive an email, check your spam folder.
4. From the Password Reset screen, type in a new password twice.  Next click on “Reset.”

If the password was reset correctly, it will say “Password has been reset.”  You can now click on “Login” to take you back to the AMS login screen.  Make sure you use your new password when you sign in.

If you still experience issues with your password, contact the office at 312.704.5300 for assistance.

All supporting documents submitted through the portal MUST be in .pdf format only. No .doc, .docx, .xls or any other format other than .pdf will be accepted.

Additionally, each document submitted must be less than 20 MB in size.

While viewing the clinical settings list on the clinical settings change request page, you can view the status of the clinical setting in the far-right column. If you have successfully submitted the clinical setting, the status will read “Submitted.” If the status reads “Draft”, then the clinical setting has yet to be submitted.

To learn how to submit a clinical setting in the AMS portal, please click here.

Yes, the AMS portal allows for the insertion of hyperlinks into the narrative.  To insert a hyperlink, highlight the text in your narrative, and click on the link icon in the top toolbar of the narrative box.  From here, enter the link you wish to insert and hit Enter.

Yes! The AMS portal maintains rich text formatting, such as bullet points, indentations, line spacing and/or bold/italic/underline styles.

We recommend you contact an accreditation specialist first to explain the change and seek guidance.  However, if the change in program capacity is not reflective of an increase or decrease in clinical capacity of one or more of your recognized clinical settings, an email describing the change sent to mail@jrcert.org is appropriate.

In order to increase or decrease the clinical capacity at one of your respective clinical settings, programs must complete a Clinical Capacity Change form.   You can find a Clinical Capacity Change form at www.jrcert.org under the Program Forms section of the Programs & Faculty tab or click here.  If this change will affect your program’s recognized program total capacity, it should be reflected within this form under the appropriate section.  Upon completion of the form, email to mail@jrcert.org for review.

The objective response fields under the self-study, interim report, progress report, and response to the report of finding all hold  3,000 characters (including spaces).

You can add/update documents to your approved clinical settings at any time. If you are unable to view any documents, do not worry, we still have them available in our system, they are just not displayed due to the file name.

At the time of your next onsite review, the site visit team will spot-check clinical settings in your portal to assure that affiliation agreements are current.

Please update your program record to identify the current radiology (or radiation oncology) administrator.  Use the Manage Clinical Settings tab and change the radiology administrator. Click on the “Replace” option when entering the new administrator.

Currently, the AMS does not have functionality to submit a substantive change.  You can find a Notification of Substantive Change form at www.jrcert.org under the Program Forms section of the Programs & Faculty tab or click here.  Complete the form, provide a thoughtful narrative describing the change(s) and attach supporting documents and send to mail@jrcert.org.  Processing will not begin until the JRCERT receives the appropriate fee.  A copy of the current fee schedule can be found here. 

You are correct, the continuing accreditation application no longer has a separate section for program information as that information is available on the AMS portal at all times under the Program Information Section.  To make changes to your program information, such as tuition, President’s email address, etc., simply download a copy of your current program information and make the appropriate edits.  After you’ve made the edits, scan and email the revised document to mail@jrcert.org and we will update your program’s information.  Changes to program or clinical personnel must be made through either the Program Official Change Request under the Program Information Section or Clinical Settings Change Request under the Manage Clinical Settings Section.