Page 70 - Radiography Flipbook

Grievance Policies
1. A grievance is defined as a claim by a student that there has been a violation,
misinterpretation, or inequitable application of any existing policy, procedure, or
regulation.
2. The program must have a policy/procedure to provide individuals an avenue to pursue
grievances. If the institutional policy/procedure is to be followed, this must be clearly

identified and provided to students.
3. The policy/procedure must outline the steps for formal resolution of any grievance.
4. The final step in the process must not include any individual(s) directly associated with
the program (e.g., program director, clinical coordinator, faculty, administrator).
5. The procedure must assure timely resolution
6. The program must maintain a record of all formal grievances and their resolution.
Records must be retained in accordance with the institution’s/program’s retention
policies/procedures.
7. Additionally, the program must have a procedure to address any complaints apart from
those that require invoking the grievance procedure (e.g., cleanliness of classroom).
8. The program must determine if a pattern of any grievance or complaint exists that could
negatively affect the quality of the educational program.