Page 66 - JRCERT Pulse Newsletters

Customer Satisfaction with the JRCERT (cont’d)

Chart 1: 2019 JRCERT Customer Satisfaction Results with Benchmark Trend Line

Table 2: Action Plans Addressing Customer Needs

JRCERT Area Initiative Completed/
In Progress/Future
AMS Portal Development of additional infor- Completed
mation to be submitted through portal
Revision of portal with 2021 Standards In Progress
Enhancements to portal In Progress/Future
“The JRCERT
Resources/Professional Development of educational modules Completed
Development supports excellence
Updating YouTube videos In Progress
at every level and
Resources for new 2021 Standards In Progress
Development and implementation of In Progress/Future strives to attain it in
JRCERT LINK (LMS platform)
all endeavors.”
Development of workshops and In Progress/Future
eLearning courses to be placed on
JRCERT LINK

Site Visitors and Process Development of Peer2Peer Newsletter Completed
Revision of site visit surveys Completed
Revised site visit process for continuity Completed
and communication with professional
staff
Development of site visitor In Progress/Future
educational resources

Staff Improvement “Brown Bag” lunches for staff Implemented
professional development
Regular meetings to discuss Standards Implemented
for consistency
Review and revision of internal Completed
processes to enhance effectiveness
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